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ITSM Solutions

RFI-2023-0855
Monday, 31 July 2023

Request

1. Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)?
2. Between what years were these in usage?
3. What were the principal drivers behind the decision to change?

Response

1. In-house developed ITSM solutions.
2. Since inception until 2022
3. 
Solution name: In-house
Years in use from:
Years in use to: 2022
Principal drivers for change: No longer fit for purpose, cloud, no longer supported existing solution, reporting, functionality