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DFG applications and Disabled Adaptations for social housing

RFI-2024-1473
Tuesday, 3 December 2024

Request

I am writing to you to request information regarding the handling of Disabled Facilities Grant (DFG) applications and Disabled Adaptations for social housing. As a resident of your local authority, I am aware of my rights under the Freedom of Information Act 2000, and I would like to exercise them by requesting the following information:
1/ Which department handles your DFG applications?
2/ What are the contact details of the manager of that department?
3/ Does the council have a contract in place for the supply of Stairlifts, Homelifts, Hoists and Modular Ramps?
4/ If the answer is yes to Q3, which Company is the current incumbent?
5/ If the answer is yes to Q3, what date does this contract expire?
6/ Which department is responsible for your disabled adaptations for social housing?
7/ What are the contact details of the person who is responsible for that department?
8/ Does the council have a contract in place for the supply and maintenance of Stairlifts, Homelifts, Hoists and Modular Ramps?
9/ If the answer is yes to Q8, which Company is the current incumbent?
10/ If the answer is yes to Q8, what date does this contract expire?

Response

1/ Public Protection administers all DFG applications for owner occupiers, private sector tenants and Registered Social Landlord (Housing Association Tenants).


2/ The Business Unit Manager for Public Protection is Jenny Walker but the Manager who leads on DFG’s is Damian Wilkins. 01636 650000.
The council has a contract in place for supply and installation of stairlifts and hoists to its own council dwellings. Modular ramps are not fitted on council dwellings as we find that a permanent block paved ramp to be a more cost effective, more robust and quicker solution.

 

4/ Premier Mobility Ltd are currently NSDC’s appointed contractor for new stairlift and hoist installs within our own council dwellings.

 

5/Premier Mobility’s Contract is due to expire 31st March 2026.

 

6/ The department which looks after adaptations to council dwellings is Housing Maintenance and Asset Management.

 

7/ The contact is the Business Manager or the Housing Asset Manager on 01636 650000.

 

8/ Stairlifts and Hoists fitted to council dwellings would be maintained through their warranty period (usually 5 years) by the installer Premier Mobility Ltd. Older equipment out of warranty would be maintained by Calandine Lifts Ltd.

 

9/ See question 8

10/ As stated above, Premier Mobility Ltd’s contract expires on 31st March 2026.

Calandine Lifts Ltd contract expires on 25th July 2027.