Digital Platforms

RFI-2025-0525
Monday, 7 April 2025

Request

I would be grateful if you could provide the following information:
1. Content Management Systems
1a. The name and version of your current primary Content Management System(s)
1b. The annual cost of licensing, maintenance, and support for each CMS
1c. The contract start and end dates for your CMS platform(s)
1d. The name of the supplier/vendor for each CMS
1e. The procurement framework used to purchase the CMS (if applicable)
1f. The total implementation cost of your current CMS solution
1g. Any planned procurement activities relating to CMS platforms in the next 24 months

2. Case Management Systems / Customer Relationship Management Systems
2a. The name and version of your current Case Management System(s) or Customer Relationship Management System(s)
2b. The annual cost of licensing, maintenance, and support for each Case Management System or Customer Relationship Management System(s)
2c. The contract start and end dates for your Case Management System(s) or Customer Relationship Management System(s)
2d. The name of the supplier/vendor for each Case Management System or Customer Relationship Management System(s)
2e. The procurement framework used to purchase the Case Management System(s) or Customer Relationship Management System(s) (if applicable)
2f. The total implementation cost of your current Case Management System solution(s) or Customer Relationship Management System(s)
2g. Any planned procurement activities relating to Case Management Systems or Customer Relationship Management System(s) in the next 24 months

Response

1a. TerminalFour Corporate Edition
1b. £20,862.27
1c.
Start
10 May 2024
End
09 May 2025
1d. TerminalFour
1e. N/A
1f. Unknown, information not available pre 2011
1g. Yes
2a. Meritec ESB
2b. £30,000
2c. 
Start
01/04/2025
End
31/03/2030
2d. Meritec
2e. VAS Framework RM6259
2f. Unknown
2g. No