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IT service management (ITSM) software

RFI-2025-1772
Wednesday, 17 December 2025

Request

1. Total number of employees
2. Total number of IT service desk agents
3. Existing service desk / ITSM software used
4. Deployment model (Cloud-based or on-premise)
5. Number of software licenses
6. Contract renewal date
7. Annual cost of contract
8. Total cost of contract
9. Contract review date
10. Main decision maker/contact for service desk software

Response

1) 751

2) 26

3) House on the hill

4) Cloud

5) 10 Concurrent ITSM Licenses. Including current SCCM/InTune Asset integration and Microsoft Powershell Module MS Teams Integration.

6) 16 January 2029

7) £8,685

8) £26,055 excl. VAT

9) 18 January 2028

10) dave.richardson@newark-sherwooddc.gov.uk