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Local Government Communications Records

RFI-2026-0506
Wednesday, 22 April 2026

Request

This freedom of information request is for communications (print, post, and digital). I would be grateful if you could provide the information below for your local authority.
Unless otherwise stated, please provide figures covering the period 1 April 2025 to 31 March 2026.

Print and Postal Communications
1. The total number of letters sent by the authority.
2. Of these letters:
2a. Number sent via 1st class post
2b. Number sent via 2nd class post
3. The number of letters printed and posted in house.
4. The number of letters sent via a hybrid mail service.
5. If hybrid mail is used:
5a. The name of the hybrid mail provider (e.g. Whistl, UK Mail, etc.).
5b. The date the current arrangement was agreed.
5c. The contract expiry date (if applicable).
Digital Communication Portals
6. The number of digital communication portals currently operated by the authority.
7. The name(s) of the digital portal provider(s).
8. For each digital portal:
8a. The month and year it went live
8b. The number of citizens registered
8c. The approximate number of communications sent via the portal during the period.
9. The preferred framework used (if any) for procuring digital communication platforms.
Digital Transformation and Channel Mix
10. Please state whether the authority has an active digital transformation programme relating to citizen communications (yes/no).
11. Whether the authority uses email as an outbound communication channel for residents (yes/no).
Responsible Roles
12. The name of the Manager responsible for:
12a. Print and post management
12b. Parking services
12c. Accounts payable
12d. Digital transformation
13e. For each role above, please provide a Specific email address where available.

Response

1). 202,855
2a). 4273
2b). 198,582
3). 51,666
4). 151,189
5a). Publisure via Notts County Council 
5b). December 2017
5c). This a Local Authority to Local Authority Agreement reviewed periodically. Next review period 2027-28 
6). 1
7). GovDelivery
8a). May 2025
8b). 13,337
8c). 43
9). G-Cloud
10). No
11). Yes
12a) Business Manager Administrative services
12b) Parking Services Manager
12c) Business Manager Financial Services
12d) Business Manager - ICT & Digital transformation
13e). customerservices@newark-sherwooddc.gov.uk for all