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Customer Relationship Management (CRM) Digital Platform Enquiry

RFI-2026-0680
Thursday, 4 June 2026

Request

Under the Freedom of Information Act 2000, I kindly request information regarding the Customer Relationship Management (CRM) digital platform used by your council.

1. CRM Platform Information:
1a. What CRM digital platform does your council currently use?
1b. When is the contract end date for the CRM platform?
1c. What is the annual contract value for the CRM platform?

2. In light of the upcoming Local Government Reorganisation, has the council undertaken (or does it plan to undertake) any review, consolidation, or replacement of systems used. If so, please provide details of the scope, expected timelines, and whether this activity is anticipated to be delivered within the first 12 months of reorganisation or as part of a longer-term (e.g. 3-year) plan.

Response

1a) Meritec ESB
1b) 01/04/2028
1c) £25,750.00
2) The council, as an individual entity, is not currently planning on undertaking any review, consolidation or replacement of its CRM system prior to vesting day. Any decision to undertake such actions will be determined by the new combined authority.