Newark and Sherwood District Council

Frequently asked questions

How do I register to use Open Access?

What information do I need to register for Open Access?

If you are registering for the first time, you will need to provide the following information:

  • Your full name
  • Your address
  • Your Council Tax or Business Rates Account number or a benefits claim number. This can be found on your bill or notification letter that you receive from the Council.

I have forgotten my User ID / password, who do I need to contact?

Email:

I have changed my e-mail address, what do I have to do?

Email:

Is my information secure?

Your browsing will take place within a secure system. This uses Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal details are protected using 128 bit encryption, when transmitted over the Internet. In order for a transaction to take place securely your browser must support 128 bit encryption.

I want to cancel my Open Access registration, how do I do this?

Email:

Some of the information shown on my personal details is wrong, how do I correct this?

Email:

Why can’t I see all the addresses where I have paid council tax / claimed benefit / paid business rates?

Information is linked to your personal identification number (pin). If any addresses are not linked to your pin then you will need to contact the office.

Email:

Why isn’t my latest payment showing on my account?

There is an inbuilt delay between payments being made and showing on your account. This can take a few days. If you have concerns please contact the office.

Email:

If I apply for a reduction will my account be updated straight away?

No any changes reported will be processed as soon as possible. Work is prioritised on a date received basis.

I want to apply for a reduction that isn’t listed in OpenAccess, how do I do this?

Email:

I don’t understand my account statement, who do I contact?

Email:

I think the council tax band / rateable value shown on my account statement is wrong, who do I need to contact?

Email:

Will I still get a paper copy of my bill?

No registering for open access means that your bill will be available to view on open access. You will receive an email notifying you that a bill is available for viewing.

Can I print a copy of my bill?

Yes on your own printer.

Can I save a copy of my bill to my computer?

Yes depending on the facilities available on your computer.